Contact Center

eLOCUS is uniquely positioned to service the wide spectrum of inbound and outbound customer interaction for both retail and corporate customers. We are capable of offering contact center services to both large and small companies and growth innovator's. Our support for various processes have been clubbed under the following broad services: 

  • Re-Engineering and Value Added Services
  • We share best practices and add value through

CUSTOMER CARE

Ensuring customer delight, building loyalty and creating opportunities. 

We, at eLOCUS, help our clients establish benchmarks in world-class customer service. At eLOCUS, every associate strives to bring exceptional experience to the client's customers and provide first contact resolution. Our host of customer care services helps in establishing and maintaining 'customer relationship management'. The scope of services vary from simple queries (accounts details and maintenance, information on products and services purchased, travel services required, service changes / swaps) to complex questions (escalations, premier queues). The customer care arm can also provide inbound sales including cross-sell and up-sell services. This can generate significant revenues for our clients.

 

STAFF AUGMENTATION

We provide exceptional experience in : 

  • Customer retention
  • Research escalated cases and provide solution
  • Compliant and query resolution
  • Product information support and management

 

Technical Support 

Extending support beyond sales by providing simple solutions to complex problems. Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. ELOCUS can provide all levels of technical support for businesses andconsumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries. 

 

We provide step-by-step guidance to queries on: 

  • Troubleshooting support
  • Installation support
  • Software usage and problems
  • Application and desktop related queries
  • Internet related issues